We typically handle withdrawal requests within 24 hours, but it may take up to 5 business days for the money to appear in your card or bank account.
Sometimes, withdrawals can take a little longer. This is usually due to additional checks we make to ensure we’re compliant with regulation.
How to speed up withdrawals
- Verify your payment methods
Upload all the documents we ask for in ‘My requests’, and respond to any additional requests promptly.
- Withdraw to a verified bank
To withdraw profits – ie, more than your deposit – withdraw to a verified bank account.
- Use your deposit method
You can withdraw up to the amount you deposited back to the same payment method.
- Make sure account names match
You won’t be able to withdraw anywhere with a different name to the one on your trading account.
Why do some withdrawals take longer?
We’re a regulated broker. We follow strict know your customer (KYC) and anti money-laundering (AML) rules to protect your funds.
So sometimes, we make extra checks before we approve a withdrawal. This can happen if:
- Your payment method isn’t verified
- You’re withdrawing to a new method
- You’re withdrawing to a different method to your deposit
- The name on your payment account doesn’t match your trading account
- There’s suspicious or unusual activity
- You’re requesting profits to a method that only supports withdrawals up to your deposit amount (like a card)
Sometimes, it may be that your bank is simply still handling the withdrawal. To help them find and track a card withdrawal, you can send them an ARN (Acquirer Reference Number) or RRN (Retrieval Reference Number).
To find your ARN/RRN, follow these steps:
On the app:
- Go to Account > Reports > Funds History.
- Find the withdrawal or refund with the status ‘Processed.’
- Tap on the transaction to view the related ARN/RRN.
On web:
- Go to Reports > Transactions (on the left side of the screen).
- Locate the withdrawal or refund with the status ‘Processed.’
- Click the (i) button next to the ‘Processed’ status to view the related ARN/RRN.