My account

Account settings

• How to enable push notifications in the app
• Login via Liveness (live selfie) as 2FA alternative
• How do we protect you if there’s a new device login on your account?
• How can I reopen my account?
• How can I make my account more secure?
• How to create a secure password?

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Account types

• What is a retail client?
• What would I need to qualify as a professional client?

Closing your account

• How can I close my account?
• How can I delete my personal information after closing my account?

Opening an account

• How do I open an account?
• Can I open an account for my child?
• Can I have more than one account?
• In which currencies can I open an account?
• What is the minimum age to start trading?

Update account details

• How can I update my personal details on my account? I'm now married and changed my name/surname
• I've moved countries. I now live abroad. How do I update my details?
• How can I change the phone number on my account?
• How can I change my email address?
• How can I update my address?

Verification

• Why has my account been blocked?
• How do I upload documents?
• Why do I have to provide a proof of identity document?
• Why was my proof of identity rejected?
• Why was my proof of address rejected?
• What is my post/zip code?

See all 16 articles